A group of NSW Police officers has come under review after a video showing officers taking a driver’s vehicle keys while he was inside a café buying a coffee attracted widespread attention online.

The incident occurred at Rouse Hill in Sydney’s north-west, where CCTV footage captured officers approaching a parked vehicle and removing the keys while the driver was away from the car. The driver later returned to find the keys missing and began searching for them before discovering police had taken them.

The footage quickly spread across social media, with viewers debating whether the officers’ actions were an appropriate response to a road safety issue or whether their behaviour went too far. Some questioned the manner in which the incident was handled, while others pointed out that leaving a vehicle running and unattended can create safety risks.

NSW road rules require drivers to properly secure vehicles and avoid leaving cars unattended while keys remain in the ignition or the engine is running. Authorities have previously warned that unattended vehicles can become targets for theft or unsafe use, particularly when keys are easily accessible.

However, criticism focused not only on the removal of the keys but also on the interaction captured in the footage. The video appears to show officers inside a nearby café while the driver searched for his keys, leading some members of the public to question whether the situation was handled professionally.

NSW Police confirmed the incident was being reviewed. The officers involved are attached to the North West Metropolitan Region, and several officers were reportedly placed on alternative duties while the matter is examined.

The review will consider the circumstances surrounding the incident, including the officers’ decision-making, their conduct during the interaction and whether their actions were consistent with police expectations and procedures.

The incident has renewed discussion about the balance between enforcing road safety rules and maintaining public trust. Police officers often have discretion when dealing with minor offences, and community members expect enforcement actions to be carried out respectfully and proportionately.

Supporters of the officers’ actions argue that removing keys from an unattended running vehicle can prevent potential theft or accidents. They say police have a responsibility to address situations that could place the public at risk.

Others argue that even when a person has broken a road rule, police conduct and communication are equally important. They believe officers should explain their actions clearly and avoid behaviour that could be viewed as mocking or disrespectful.

The case comes amid broader scrutiny of NSW Police culture and accountability, with recent reviews examining issues including workplace behaviour, conduct standards and public confidence in the force.

NSW Police have not announced a final outcome from the review. The findings will determine whether any further action is required regarding the officers involved.

The incident highlights the ongoing challenge for law enforcement agencies: ensuring public safety while also maintaining professionalism, transparency and community trust during everyday interactions.